If the execution of this is actually as good as it looks then this is a great example of new technologies providing engaging branded experiences for consumers (unlike, say, a superfluous QR code in the corner).
If the execution of this is actually as good as it looks then this is a great example of new technologies providing engaging branded experiences for consumers (unlike, say, a superfluous QR code in the corner).
Hard to argue with comms like this…
We need oblique approaches [to our goals] because we live in a world where our capacity for abstraction is limited, where our knowledge of our goals is achieved incrementally, and in which the world is characterised by an irresolvable uncertainty. In world’s that are characterised in these ways, prcesses of adaptation - evolutionary processes - are generally more effective than attempts to design and plan our way through…
Evolution/adaptation is smarter than we are… Through the process evolution and adaption you could actually construct things that are more complicated than any human intelligence could ever conceive of… That is how complex watches have been constructed. They are not the products of some original design. They’re actually the products of centuries of adaptation through the processes of watchmaking.
…The balance sheet of evolution guaranteed that the genetic or energetic cost of violent behavior was inevitably offset by the potential benefits that it might yield. The ferocity with which the bees defend their hive arises from a genetic quirk ensuring that the workers are all intimately related sisters, sharing more genetic similarity with one another than with their mother. As a consequence, their willingness to die for the collective ensures a continued production of sisters and thereby genetic facsimiles of themselves.
…The currency of evolution is the gene: the more copies of you, the richer you are. When he spoke of his daughters, the tender tone belied his evolutionary dogmatism, but when it came to insects he maintained strict scientific objectivity. He brooked no sympathy for the worker bee eviscerating herself as the inevitable result of stinging to defend her colony. This suicidal creature was simply placing an unconsciously calculated bet with a well-established genetic payoff—if the queen is killed then the biological factory producing more sisters is destroyed. For most creatures, only one’s own life takes on this value, which explains—at least in part—why predators have only a 10 percent success in securing a meal following an attack. If the predator fails, it goes hungry. If the prey fails, it dies. Dr. LaFage rattled off a litany of extreme, last-ditch efforts used by insects to escape the grip of their predators: beetles that squeak or bleed spontaneously, moths that flash hind wings with owl-like eyespots, and crane flies that sacrifice still-twitching legs. When the cost is your life, whether corporeal or genetic, the nothing-to-lose approach becomes viable.
The topic of QR codes came up at a recent workshop I attended. Some of the participants suggested that implementing campaigns with QR codes suggested it improved perceptions that the brand was ‘cutting edge’ even if the QR code was hardly ever used. The others laughed at lack of utility QR codes and how useless they are.
Both are wrong.
QR codes have unfairly been derided in the comms world. They were conceived by a Toyota subsidiary for industrial inventory management and have been successfully used to track automobile parts for over a decade. QR codes are neither innovative or useless in their original context, nor are they inherently innovative or useless in a marketing context.
The failure of QR codes in the comms world has been by the marketers, not the technology. A QR code is not a compelling innovation. It’s not an innovation innately suited to advertising strategy. It’s certainly not an innovation likely to generate excitement in and by itself.
It’s a barcode.
There are some great examples of QR codes being effectively implemented and improving the user experience, such as Tesco and the Wealie app. What connects these examples is that the QR codes have been implemented in situations where users are not required to change their behaviour. In South Korea, Tesco has a fake supermarket “shelf and product” interface for mobile shopping, with QR codes attached for the scanning of products to be added to carts. Wealie takes the usual ‘loyalty’ card system and removes the annoying stamp and card system. In these contexts, QR codes actually represent a valuable proposition. Most importantly, the QR code is essentially a mechanism for streamlining an existing behaviour, and not the strategy that underpins the experience itself.
Putting a QR code on outdoor and print ads asks users to change their behaviour. People aren’t used to stopping at a magazine ad, pulling out their phones, scanning a barcode etc. That’s a both an effort and a cognitive behavioural barrier to overcome. Furthermore, early marketing adopters regularly used QR codes to link through Youtube videos in lieu of any other compelling reason to include a QR code (to improve perceptions of brands as innovative). This situation undoubtedly requires more effort, breaking the flow of a behavioural pattern, than makes the “payoff” worthwhile.
Providing access to a website or video isn’t exciting - URLs can do that, and there’s been no significant demand by consumers for a new technology to replace URLs. What can QR do? Take an existing experience and make it better by leveraging that QR can offer – better tracking, more portable, ability to store (lots of) information, quick access to that information etc.
Unfortunately, QR codes now have the stigma of being a low value proposition. They’re a joke, best summarised by this tumblr. Wven a useful, innovative QR campaign has the deck stacked against it thanks to the ghosts of hundreds or poorly conceived earlier QR campaigns. If your campaign does succeed it will be because of the value it adds for the user – not because of the novelty in using QR. And if doesn’t, don’t blame the technology. Or the user.